Terms of Service
1. About Veloci
Veloci Health ("Veloci," "we," "us," or "our") operates velocihealth.com and related services. We provide a platform that connects individuals with licensed physicians for medical review and, where appropriate, prescription medication access, along with AI-powered health tracking tools.
Veloci is not a medical provider. We are a technology platform. Physicians on our platform are independent licensed practitioners who make all medical decisions independently.
2. Eligibility
To use Veloci, you must:
- Be 18 years of age or older
- Be a legal resident of a state where our services are available
- Provide accurate and complete health information during the intake process
- Have a valid email address and payment method
By using our services, you represent that you meet these requirements.
3. Medical Disclaimer
Veloci is not a substitute for emergency medical care. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.
The AI health insights provided by our platform are for informational purposes only and do not constitute medical advice, diagnosis, or treatment. All prescription decisions are made by independent licensed physicians — not by Veloci or its AI systems.
Results vary. GLP-1 medications and other treatments may not be appropriate for everyone. A physician review is required before any prescription is issued.
4. How the Service Works
- Health intake: You complete a detailed health questionnaire about your medical history, current medications, and health goals.
- Physician review: An independent licensed physician reviews your intake. They may approve a prescription, request additional information, or determine that treatment is not appropriate for you.
- Prescription fulfillment: If approved, your prescription is sent to a licensed pharmacy partner for fulfillment and shipping.
- Ongoing monitoring: You use the Veloci platform to track your health metrics and receive AI-interpreted insights.
Veloci charges your payment method only after a physician approves your prescription. If a physician does not approve your prescription, you will not be charged for the medication.
5. Subscriptions and Billing
Veloci operates on a monthly subscription basis. By enrolling, you authorize us to charge your payment method on a recurring monthly basis until you cancel.
- Subscription fees are charged at the beginning of each billing cycle
- You may cancel at any time — cancellations take effect at the end of the current billing period
- We do not offer refunds for partial months
- Pricing is subject to change with 30 days notice
Questions about billing? Email hello@velocihealth.com.
6. Accurate Health Information
You agree to provide accurate, complete, and current health information. Providing false or misleading health information to obtain a prescription is dangerous, may be illegal, and will result in immediate termination of your account. Veloci cooperates fully with law enforcement in such cases.
7. Medications and International Pharmacy
Veloci works with licensed pharmacy partners to fulfill prescriptions. Some medications may be sourced from international pharmacies under FDA personal importation enforcement discretion. By using Veloci, you acknowledge that:
- All medications dispensed are authentic brand-name or licensed generic products from regulated pharmacies
- You are obtaining medication for your personal use only
- You understand and accept the regulatory context of international pharmacy sourcing
8. Prohibited Uses
You may not use Veloci to:
- Provide false or misleading health information
- Obtain medications for resale or distribution to others
- Attempt to circumvent physician review or prescription requirements
- Violate any applicable law or regulation
- Interfere with our platform or other users' access
9. Intellectual Property
All content, design, software, and AI models on the Veloci platform are owned by Veloci Health or its licensors. You may use the platform for its intended personal health purposes only. You may not copy, reproduce, distribute, or create derivative works from our content without express written permission.
10. Limitation of Liability
To the maximum extent permitted by law, Veloci's liability for any claim arising from your use of our services is limited to the amount you paid us in the 12 months preceding the claim. Veloci is not liable for indirect, incidental, consequential, or punitive damages.
We do not guarantee specific health outcomes. Individual results vary based on health history, adherence, and other factors outside our control.
11. Indemnification
You agree to indemnify and hold harmless Veloci, its officers, directors, employees, and partners from any claims, damages, or expenses (including legal fees) arising from your use of our services, your violation of these terms, or your provision of false health information.
12. Termination
Either party may terminate the relationship at any time. We reserve the right to suspend or terminate your account if you violate these terms, provide false information, or engage in conduct that is harmful to other users or our platform.
13. Changes to These Terms
We may update these terms as our services evolve. We will notify you of material changes via email or a prominent notice on our site at least 14 days before changes take effect. Continued use after notice constitutes acceptance.
14. Governing Law
These terms are governed by the laws of the State of Michigan, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Michigan, and you consent to personal jurisdiction there.
15. Contact
Questions about these terms?
hello@velocihealth.com
Veloci Health · velocihealth.com